Shipping & Return Policy

At Astroja, we strive to ensure complete customer satisfaction. However, if you are not satisfied with a physical product purchased from our platform, we offer return or exchange options subject to the terms below.

We provide a return or exchange window of 3 days from the date of purchase. Requests made after 3 days from the purchase date will not be eligible for return, exchange, or refund under any circumstances.

To be eligible for a return or exchange:

• The product must be unused, unworn, and in the same condition as received.
• The product must be returned in its original packaging, along with all tags, certificates, and accessories.
• Products purchased during sales, discounts, or special offers may not be eligible for return or exchange.

Please note that Astroja only accepts exchange or replacement requests for items that are found to be defective, damaged, or incorrect at the time of delivery.

Certain categories of products may be non-returnable or non-refundable. These will be clearly mentioned at the time of purchase. By placing an order, you agree to these product-specific terms.

Once your return or exchange request is approved, the returned product will be inspected by our quality team. Upon successful verification, your return or exchange will be processed as per Astroja’s policies. You will be notified of the status via your registered email address.

Shipping Policy

Astroja ships physical products through registered domestic courier companies or Speed Post only.

Orders are usually dispatched within 10 working days from the date of order confirmation or successful payment, unless a different delivery timeline is communicated at the time of purchase.

Delivery timelines are subject to courier company or postal authority norms. Astroja or the Platform Owner shall not be held responsible for delays caused by logistics partners or unforeseen circumstances.

All orders will be delivered to the shipping address provided by the customer during checkout. Customers are requested to ensure that the address details are accurate and complete.

For service-based offerings such as online pujas, reports, or consultations, delivery confirmation will be sent to your registered email address.

Any shipping or handling charges, if applicable, are non-refundable, even in case of returns or exchanges.